Do the poles by The Pole have an installation tolerance?
Our poles are designed to adapt to wherever they’re placed with a range of -1/+4cm compared to the height stated in the order.
Please ensure that you have measured the height of the area they will be placed in.
Can I use the same removable pole in two rooms of different heights?
Yes, you can, by simply swapping out the upper section of the pole.
If the height difference between the two rooms falls within the range of -1/+4cm you can use the exact same pole.
If I move house and the ceiling is lower do I have to get a new pole?
No, just send us the upper section of the pole and we’ll cut it to fit the new ceiling height and then send it back to you. Alternatively, you can replace the upper section with a new one.
If I move house and the ceiling is higher do I have to get a new pole?
No, just replace the upper section of the pole with a new one.
What difference is there between the OnlyOne Quickspin e OnlyOne Quickspin PRO poles?
The OnlyOne Quickspin poles are only removable, they have no holes in the plates for you to screw them to the ceiling and/or floor and are recommended for ceilings up to 320cm high.
OnlyOne Quickspin PRO poles can be installed as tension poles or by screwing them to the floor and/or ceiling – that’s why the plates have the relevant holes. They are recommended for ceilings up to 420 cm high.
Furthermore, the OnlyOne Quickspin PRO model has a reinforced aeronautical aluminium internal joint to give the pole greater stability, seeing as it can be used at greater heights.
What difference is there between the Pole Hive Trainer platform and the Pole Hive Gara platform?
The only difference is in the pole:
the Pole Hive Trainer platform has a single-piece pole;
the Pole Hive Gara platform has a pole that comes in two 150 cm parts, and the top part can be adapted to fit the height of the room.
What difference is there between the Pole Hive Gara PRO platform and the Pole Hive Gara?
The only difference is the inclusion or exclusion of Quickspin:
The Pole Hive Gara PRO platform has Quickspin which allows the pole to go from fixed to spinning with no need for keys – just a simple click.
The Pole Hive Gara platform doesn’t have Quickspin, meaning that the pole goes from fixed to spinning with the use of a traditional key.
What difference is there between the Pole Hive Gara PRO platform and the Pole Hive Gara PRO PLUS?
The difference is the material that the platform is made of:
The Pole Hive Gara PRO platform has triangles made out of Okumè wood, with a natural-wood finish or a black finish.
The Pole Hive Gara PRO PLUS platform has triangles made out of a black finish wood, more rigid, resistant and harder than the Okumè top.
Can I get the platform pole at different heights?
Yes, just replace the upper section of the pole.
How much does delivery cost?
You can view all our delivery costs by clicking on the following link:http://www.agmdesignshop.com/en/content/8-shipping-prices
We remind you that, for shipments to countries that expect custom duties, this amount will be paid by the recipient, to be added to the cost of the shipment itself.
Which payment methods do you accept?
We accept both bank transfers and card payments made via PayPal.
You can also order online and pay when you come to pick up your order from our Terno d’Isola office in the province of Bergamo. Here is the address and our opening hours:
Via Padre Albisetti, 12
24030 Terno D’Isola
Monday to Friday, 8:30 a.m. to 12:30 p.m. and 2:00 p.m. to 6:00 p.m.
We don’t accept payment upon delivery.
Why can’t I view the site properly or complete an order?
The website can be navigated with all the most common browsers such as Google Chrome, Firefox, Safari, Microsoft Edge and Opera. If the browser is not updated to the latest version, this can cause problems with the viewing of the website. The use of the Internet Explorer browser, which was substituted with Microsoft Edge in 2016 as the main Windows browser, will cause problems with the viewing of the website. To find out more, or to check the version of your browser, you can consult this link: https://www.whatbrowser.org/
How can I solve this problem?
Option A: Check that your browser is updated to the latest version. If this is not the case, you can update it via the browser options.
Option B: Use a different browser to navigate. For help or further information, contact our customer services.